Pushing the right buttons

March 8, 2019

Just over 12 months ago my husband and I purchased one of the best things ever—a spa. I really love having a spa, so much so that almost every day in the past year we have used it, sitting and soaking, letting the bubbles dissolve our stresses. Imagine our distress when our spa pump recently stopped working.

 

My husband had a go at fixing the issue, but when it still didn’t work I decided to help. I am the self-proclaimed ‘queen of manuals and troubleshooting’, so my first stop was the printed manual. I followed the instructions to reset the unit, but no joy. I turned to my next source of information—Google. I followed the steps online for a ‘hard reset’. Nothing. I tried once more, just in case. Same result.

 

At this point there was only one course of action left—contact the company. I was sure this would cost us money because our warranty had expired a few weeks earlier (of course), but I took a deep breath and rang them. I spoke to a lovely customer service representative who listened to my explanation and assurances that I had followed all the appropriate steps. He sympathised with my situation and found a reasonably cheap resolution if I could forward some documents via email.

 

I was super-pleased with myself for negotiating this good deal and sent him the requested information. The email reply I received said something like: “Before we proceed, I just want to check that you have pressed this reset button on the unit” with a picture of where the button should be located.

 

Now, I had read about the reset button,and had already pressed it (several times). The button I had been pushing was located on the spa’s electrical cord, because I couldn’t see one on the unit. I was absolutely certain that our pump’s model didn’t have the button displayed in that picture, but I did the right thing and checked again. This time, though, I didn’t just look; I ran my fingers carefully along the unit, using the picture as a guide. And, lo and behold, what did I find? The reset button! And what happened when I pressed it? The unit sprang to life. I was both excited and embarrassed at the same time.

 

Yes, the queen of troubleshooting had assumed she knew exactly what the instructions were referring to, all the while missing a vital step.

 

It’s so important to follow the instructions we are given in life, and not just think we already know everything. If things aren’t going well, it’s a good idea to ask for help and try something slightly different, even if we believe we know what the outcome will be.

 

For me, the best source of information is the Bible, the written word of God. May I encourage you to not assume you know what the pages may contain, but actually read it more closely and follow the instructions for living held within. Don’t be like me and miss out on things because you believe you’ve already given it a go and it didn’t work for you.

 

Who knows, maybe you’ll find the reset button along the way.

 

Belinda Davis is a Salvation Army officer.

 

Her blog is at www.ablessedlife2017.wordpress.com

Tags: Salvation Army Australia

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